About us

The Communications Ombudsman is part of a wider group that was founded in 2002 to provide independent dispute resolution services, aiming to put consumers back into the position they were in before the issue occurred, whilst helping providers understand their customers and improve their experience.

Now part of the Trust Alliance Group, our organisation has resolved over 1.3 million disputes.

With over 1,450 telecommunications companies signed up to our scheme, and over 15 years experience in the communications sector, we are one of the alternative dispute resolution (ADR) schemes approved by Ofcom to impartially and independently handle disputes between consumers and providers.

In 2022 we accepted over 16,000 disputes about providers in the communications sector, and using our insight we continue to help providers improve their customer service.

We have more details on how we're appointed, how we're funded, our accreditations and ADR officials on our company information page.