Enquiry form

Please fill out the information below and we'll get back to you as soon as possible.

All fields are required unless specified optional.

Why would you like to get in touch with us?

Why would you like to get in touch with us?*

I have a question

Complain about your service

Report a technical issue

I want to raise a dispute

I have a media enquiry

We value your feedback and we're always looking for ways to improve our service. If you've been unable to resolve things with the member of staff concerned, or their manager, our service complaints procedure is here to help.

View our Service Complaints Procedure

If you have attempted to resolve the issue with us already and would still like to make a service complaint, please complete the form below.

If you're looking to raise a dispute with your communications supplier you can do this via our website, post, email or telephone.

Creating a case with the Communications Ombudsman

Your details

First Name*

Last Name*

Telephone

I’d prefer to be contacted by:

I'd prefer to be contacted by*

Phone

How can we help? Ask us a question

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Sorry you're having technical difficulties. Please tell us where you've experienced the issue

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Case reference number: (optional)

If you are a journalist and/or have a media enquiry, please ask your question below;

0 /

Sorry to hear you're unhappy with our service

When did the incident occur?*

0 / If it was longer than 6 months ago, please tell us why you didn't complain at the time? (optional)

Case reference number*

Were you unhappy with our customer service?* (Please select)

0 / Please provide details*

Did we fail to keep you updated on progress?* (Please select)

0 / Please provide details*

Do you feel we caused any unnecessary delays?* (Please select)

0 / Please provide details*

Did we manage your expectations of the process?* (Please select)

0 / Please provide details (optional)

0 / Did you experience other problems? If so please provide as much detail as possible (optional)

0 / How could we put things right for you? (optional)

Privacy

We value your privacy and that’s why we take our data monitoring seriously.

Please tick to confirm you have read and agreed with our privacy policy.

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More information

Is it free to call your number?

03 numbers, introduced by Ofcom, are an alternative to chargeable 08 numbers such as 0845. Calls to 03 numbers cost the same as, or less than, calls to 01 and 02 prefixed numbers and are included as part of any inclusive minutes or discount package. These rules apply to calls from any type of line including mobile, fixed line or payphone.

Contact us

Enquiry form

Why would you like to get in touch with us?

Your details

I’d prefer to be contacted by:

How can we help? Ask us a question

Sorry you're having technical difficulties. Please tell us where you've experienced the issue

If you are a journalist and/or have a media enquiry, please ask your question below;

You'd like to raise a dispute with a Communications provider

Sorry to hear you're unhappy with our service

Privacy

More information

Is it free to call your number?

What are your opening hours?

I have a technical issue

I need additional support

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