Contact Us | Communications Ombudsman
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Raise dispute
Contact us

Contact us

Our team is happy to provide guidance and answer any questions you may have, provide technical support or respond to your feedback about our service.

If you require additional support, we're happy to do things a little differently for you. Visit our Accessibility page for information on using our service with translation services, braille, sign language and more.


If you currently have an active case with us, please speak to your Dispute Resolution Executive directly


Enquiry form

You can find answers to some of the most frequently asked questions on our FAQs page. If you can't find what you are looking for, please fill out the info below and we'll get back to you as soon as possible.

All fields are required unless specified optional.


Why would you like to get in touch with us?

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We value your feedback and we're always looking for ways to improve our service. If you've been unable to resolve things with the member of staff concerned, or their manager, our service complaints procedure is here to help.

If you have attempted to resolve the issue with us already and would still like to make a service complaint, please complete the form below.

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If you're looking to raise a dispute with your communications provider, the easiest way to do this is via our website.

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We often get many of the same types of queries. Do any of the below help with what you are looking for?

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Your details

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Do you have a case reference number?

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I’d prefer to be contacted by:

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How can we help? Ask us a question

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Sorry you're having technical difficulties. Please tell us where you've experienced the issue

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If you are a journalist and/or have a media enquiry, please ask your question below;

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You'd like to raise a dispute with a Communications provider

We work fairly and impartially with consumers and Communications providers to resolve disputes, aiming to put consumers back into the position they were in before they occurred.

Before you contact us you should notify your supplier and work with them to try and resolve your dispute. They have 8 weeks to resolve the complaint, unless they issue you with a Deadlock Letter enabling you to come to us sooner.

If you're ready to raise your dispute, your first step is searching for your supplier on our homepage.

Search for my provider
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Sorry to hear you're unhappy with our service

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Privacy

We value your privacy and that’s why we take our data monitoring seriously.

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Ready to raise your dispute with us?