Cookie settings | Communications Ombudsman
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Raise dispute

Cookie settings

We use cookies to enhance the functionality of our websites. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

What is a cookie?

Cookies are small files that are generated by your web browser and stored on your computer. The files contain a small amount of data specific to a website and allow the website to remember who you are and to personalise your experience when you return to the website.

How does the Communications Ombudsman use cookies?

We use cookies to enhance the functionality of our websites. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Cookies enable you to move around the website and use its features. Without these cookies, you may experience problems using our website.

Cookies may be either "persistent" or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Adjusting your cookie settings

For more details about cookies and details of how to delete and disable cookies you can visit the About Cookies website or the All About Cookies website

To opt out of being tracked by Google Analytics across all websites visit the Google Analytics website

Which cookies are used by the Communications Ombudsman website?

Cookie providerCookie namePurpose
CivicCookieControlThis cookie is set to remember the user's preferences about cookies.
Meta (Facebook)

c_user

The c_user cookie contains the user ID of the currently logged in user.
da_IntStateThis cookie allows us to monitor and review your journeys on our site/platform, to provide us with insights on how to improve your on-site experience.
datrThe purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Meta’s security and site integrity features.
dprUsed for purposes including to deliver an optimal experience for your device’s screen.
frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
sbcontributes to Facebook’s ability to recognize and potentially track user behavior across different websites and sessions.
usidaThis cookie collects a combination of the user’s browser and unique identifiers that are used for tailoring advertising to users.
wdUsed for purposes including to deliver an optimal experience for your device’s screen.
xsThis cookie is used alongside c_user to authenticate a user’s identity on Facebook.

Craft CMS

CRAFT_CSRF_TOKEN Used for authentication of form validation/security.
CraftSessionIdUsed to tie information sent and saved to the server to the device which submitted the information.
GoogleGoogle.co.uk AEC Ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user's knowledge
APISIDThese are essential site cookies, used by the google reCAPTCHA. These cookies use an unique identifier for tracking purposes
HSIDContain digitally signed and encrypted records of a user's Google Account ID and most recent sign-in time. The combination of these cookies allows Google to block many types of attack, such as attempts to steal the content of forms submitted in Google services.
NIDUsed to show Google ads in Google services for signed-out users
SAPISIDEnable Google to collect user information for videos hosted by YouTube.
SEARCH_SAMESITEThis cookie is used to prevent the browser from sending this cookie along with cross-site requests
SIDContain digitally signed and encrypted records of a user's Google Account ID and most recent sign-in time. The combination of these cookies allows Google to block many types of attack, such as attempts to steal the content of forms submitted in Google services.
SOCS Used by Google to store a user's state regarding their cookies choices.
SSID To customize our online advertising experiences based on past YouTube video players clicked.
__Secure-1PAPISID, __Secure-1PSID, __Secure-3PAPISID, __Secure-3PSIDFor targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising
DSIDUsed to store user preferences.
IDEUsed to show Google ads on non-Google sites
ar_debugThis cookie is used by Google Ad Services to debug ads.


Third party Cookies

Our websites use content from third party websites. These third parties also use cookies for various purposes. For more information on the cookies used and what they are used for please visit the links below.

Google Analytics: these cookies are used to help us to measure how users interact with our website content. For more information visit Google analytics.

Microsoft Clarity: this uses cookies to help us understand what users want, care about and do on our site by visually representing their clicks, taps and scrolling behaviour. For more information, see Microsoft’s cookie list, sharing information of the cookies Clarity sets, cookie consent, how to opt-out & data collection.

Meta Pixels: these cookies and tracking pixels are used to measure the performance of various parts of the site and for targeting ads. To find out more about the Meta pixel and about Meta's use of personal data generally, see the Meta cookie policy at https://www.facebook.com/privacy/policies/cookies/ and the Meta privacy policy at https://www.facebook.com/privacy/policy. The Meta cookie policy includes information about controlling Meta's use of cookies to show you advertisements. If you are a registered Facebook or Instagram user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217.

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