Reports & Data
We regularly publish data and insight on the disputes we handle. Complaints Data is published to monitor performance in the Communications sector.
Annual Reports
Our annual reports reflect on key highlights from the previous year and address challenges and opportunities we face now and in the future.
Consumer Action Monitor
The most comprehensive survey on complaint behaviour in the UK, giving an insight on consumer attitudes to complaining and on the factors that impact trust in a business.
Alternative Dispute Resolution (ADR)
The Communication Ombudsman produces reports that highlight our activity each year. Check through our Alternative Dispute Resolution entity reporting.
Independent assessor’s report
The Independent Assessor investigates complaints raised about our service using the terms of reference provided by the board.
Gender pay report
Equality and inclusion are key priorities. We are taking steps to deliver positive change and broaden our reach as a service provider and employer.
Complaints Data
We frequently get asked about the types and volumes of disputes that we handle.
Our Complaints Data is published regularly to monitor performance in the Communications sector.
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