We regularly publish data and insight on the disputes we handle.
Our annual reports reflect on key highlights from the previous year and address challenges and opportunities we face now and in the future.
The most comprehensive survey on complaint behaviour in the UK, giving an insight on consumer attitudes to complaining and on the factors that impact trust in a business.
We produce reports that highlight our activity each year.
The Independent Assessor investigates complaints raised about our service using the terms of reference provided by the board.
Equality and inclusion are key priorities. We are taking steps to deliver positive change and broaden our reach as a service provider and employer.