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We're here to resolve mobile, broadband and landline disputes
Let's see if we can help. Search for your provider to get started.
Do you own a small business in the UK?
Let's see if we can help. Search for your provider below to get started. (Am I a micro-business?)
Are you a telecoms provider looking to join our service?
If you provide mobile, broadband, landline or Pay TV services, visit our dedicated website for more information.
How we can help
We provide a free and impartial service that aims to resolve disputes between consumers and providers in the communications sector.
If you're having issues with your mobile, broadband, landline or pay TV provider, we may be able to help resolve your dispute.
Our process
Our simple process makes it easier than ever to raise a dispute with your communications provider:
*Before raising your dispute with us, please allow your provider 8 weeks to put things right (unless you receive a deadlock letter from them sooner).
What to expect
What are the possible outcomes of raising your dispute through our service?
We can tell providers to…
expand_more- Take practical action e.g. credit your account, cancel an account, fix a problem with your service
- Make an apology
- Offer a financial awards up to £10,000
- Make recommendations to prevent this happening again
- A combination of these actions
However, we can’t…
expand_more- Punish providers
- Dictate how providers operate
- Issue fines
Latest News
Communications Ombudsman welcomes Ofcom’s proposal to shorten the timeline in which consumers can access Alternative Dispute Resolution
What is an Ombudsman?
Communications Ombudsman releases updated complaints data for 2024
Trust Alliance Group appoints new Group Chief Executive
Ready to raise your dispute with us?