We're here to resolve mobile, broadband and landline disputes
Let's see if we can help. Search for your provider to get started.
Do you own a small business in the UK?
Let's see if we can help. Search for your provider below to get started. (Am I a micro-business?)
Are you a telecoms provider looking to join our service?
If you provide mobile, broadband, landline or Pay TV services, visit our dedicated website for more information.
How we can help
We provide a free and impartial service that aims to resolve disputes between consumers and providers in the communications sector. We can review;
If you're having issues with your mobile, broadband, landline or pay TV provider, we may be able to help resolve your dispute.
Our process
Our simple process makes it easier than ever to raise a dispute with your communications provider:
- Raise an issue with your provider
- Raising your dispute with us*
- Sending your information
- Reviewing your dispute
- Reaching a decision
- Delivering the remedy
*Before raising your dispute with us, please allow your provider 8 weeks to put things right (unless you receive a deadlock letter from them sooner).
What to expect
What are the possible outcomes of raising your dispute through our service?
We can tell providers to…
expand_more- Take practical action e.g. credit your account, cancel an account, fix a problem with your service
- Make an apology
- Offer a financial awards up to £10,000
- Make recommendations to prevent this happening again
- A combination of these actions
However, we can’t…
expand_more- Punish providers
- Dictate how providers operate
- Issue fines
Trust Alliance Group appoints new Group Chief Executive
New vision for Ombudsman Services in exciting move to group structure
Ombudsman Services presents Room at the Inn with £2000 donation
Ombudsman Services recognised in UK’s Best Workplace Awards 2023
Ready to raise your dispute with us?