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Raise dispute
Provider

BT Residential: we can review your complaint.

If you have an unresolved complaint about a communications product or service we may be able to help. Please check the name on your bill before raising your dispute, if your dispute is related to a business account you may need to visit the page for BT Business.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

You can also contact us via:

place

Communications Ombudsman

P.O Box 730

Warrington WA4 6WU

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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Am I Ready?

Let's quickly check if you're ready to register your dispute:

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