Ofcom’s recent regulation changes now mean that all complaints raised with communications providers will only require a 6-week waiting period from 8 April 2026. Read more.
Please confirm the following in order to continue:
I've checked that One Connectivity is the correct provider to raise my dispute against
I've complained to One Connectivity already
I've received a deadlock letter OR it has been 6 weeks without my complaint being resolved
I have sufficient evidence to support my case, including the date I raised my complaint to One Connectivity
Let's quickly check if you're ready to register your dispute:
One Connectivity matches the company name written on the account holder's bill.
It's been at least 6 weeks since I first raised the issue with the supplier (or I have received a Deadlock Letter).
I have sufficient evidence to support my case.
Ready to raise your dispute with us?