Ofcom’s recent regulation changes now mean that all complaints raised with communications providers will only require a 6-week waiting period from 8 April 2026. Read more.
If you have an unresolved dispute, we may be able to help.
Please confirm the following in order to continue:
I've checked that Urwater Ltd is the correct provider to raise my dispute against
I've complained to Urwater Ltd already
I've received a deadlock letter OR it has been 6 weeks without my complaint being resolved
I have sufficient evidence to support my case, including the date I raised my complaint to Urwater Ltd
Let's quickly check if you're ready to register your dispute:
Urwater Ltd matches the company name written on the account holder's bill.
It's been at least 6 weeks since I first raised the issue with the supplier (or I have received a Deadlock Letter).
I have sufficient evidence to support my case.
Ready to raise your dispute with us?