Energy Broker

UtilityCloudLive: we can't review your dispute.

This Energy Broker isn't signed up to our scheme, so unfortunately we can't review your dispute.

If your broker is currently trading we would recommend contacting them directly to confirm their Alternative Dispute Resolution (ADR) provider.

Please confirm the following in order to continue:

I've checked that UtilityCloudLive is the correct provider to raise my dispute against

I've complained to UtilityCloudLive already

I've received a deadlock letter OR it has been 6 weeks without my complaint being resolved

I have sufficient evidence to support my case, including the date I raised my complaint to UtilityCloudLive

I have a question Continue dispute

Let's quickly check if you're ready to register your dispute:

UtilityCloudLive matches the company name written on the account holder's bill.

It's been at least 6 weeks since I first raised the issue with the supplier (or I have received a Deadlock Letter).

I have sufficient evidence to support my case.

Ready to raise your dispute with us?

Raise dispute