Provider

Virgin Media O2 Business isn't signed up to our scheme, so we can't review your dispute.

From 1^st January 2026, you can contact the Communication and Internet Services Adjudication Scheme (CISAS) who may be able to help further. Call 020 7520 3814 or email cisas@cedr.com

Visit the CISAS website

Information for Virgin Media O2 Business customers

Active cases: If you already have an active case registered with Communications Ombudsman, we'll continue to review your case.

Referrals from Virgin Media O2: If you have received a letter from Virgin Media O2 Business in the last 12 months signposting you to Communications Ombudsman, but have not yet created a case, CISAS may be able to accept your case from 1st January 2026.
Previously investigated cases: If your case has previously been investigated by Communications Ombudsman, you can't appeal the decision or raise a new case about the same issue with CISAS.

Please confirm the following in order to continue:

I confirm the account holder has given the provider 8 weeks to resolve the issue and is ready to complain and/or has received a Deadlock Letter referring them to the Communications Ombudsman.

I confirm Virgin Media O2 Business matches the company name written on the account holder’s bill.

I have a question Continue dispute

Let's quickly check if you're ready to register your dispute:

Virgin Media O2 Business matches the company name written on the account holder's bill.

It's been at least 8 weeks since I first raised the issue with the supplier (or I have received a Deadlock Letter).

I have sufficient evidence to support my case.

Ready to raise your dispute with us?

Raise dispute

Virgin Media O2 Business isn't signed up to our scheme, so we can't review your dispute.

Information for Virgin Media O2 Business customers

We just need to check...

Am I Ready?