Provider

Centrix Ltd isn't signed up to our scheme, so we can't review your dispute.

You can contact the Communication and Internet Adjudication Scheme (CISAS) who may be able to help further. Call 020 7520 3827 or email cisas@cedr.com

Visit the CISAS Website

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What is a deadlock letter?

Please confirm the following in order to continue:

I confirm the account holder has given the provider 8 weeks to resolve the issue and is ready to complain and/or has received a Deadlock Letter referring them to the Communications Ombudsman.

I confirm Centrix Ltd matches the company name written on the account holder’s bill.

I have a question Continue dispute

Let's quickly check if you're ready to register your dispute:

Centrix Ltd matches the company name written on the account holder's bill.

It's been at least 8 weeks since I first raised the issue with the supplier (or I have received a Deadlock Letter).

I have sufficient evidence to support my case.

Ready to raise your dispute with us?

Raise dispute

Centrix Ltd isn't signed up to our scheme, so we can't review your dispute.

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Am I Ready?