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Raise dispute
Provider

Openreach: we cannot review your complaint

Openreach installs and maintains the UK copper and fibre network to allow your supplier to provide you with service. Openreach aren't a member of our service as they do not provide a consumer with service directly.

If you want to make a complaint about Openreach, you should do so by contacting your supplier and they will forward your concerns to Openreach. However there are some occasions where you can contact Openreach directly, such as reporting damage to the network, or to your property.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

You can also contact us via:

place

Communications Ombudsman

P.O Box 730

Warrington WA4 6WU

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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