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Raise dispute
Provider

Post Office Homephone and Broadband: we can't review your dispute.

Following Talk Talk’s purchase of Shell Energy Broadband, who previously acquired Post Office Homephone and Broadband, all Post Office Homephone and Broadband customers have migrated to Talk Talk. If you have an unresolved broadband dispute regarding Post Office Homephone and Broadband, you need to contact the Communication and Internet Adjudication Scheme (CISAS) who may be able to help further. Call 020 7520 3827 or email cisas@cedr.com

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

You can also contact us via:

place

Communications Ombudsman

P.O Box 730

Warrington WA4 6WU

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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