Following Talk Talk’s purchase of Shell Energy Broadband (formerly First Utility Broadband), all Shell Energy Broadband customers have migrated to Talk Talk. If you have an unresolved broadband dispute regarding Shell Energy Broadband, you need to contact the Communication and Internet Adjudication Scheme (CISAS) who may be able to help further. Call 020 7520 3827 or email cisas@cedr.com
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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