Shell Energy Broadband (formerly First Utility Broadband): we can't review your dispute.

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

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If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.