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Raise dispute
Provider

plan.com: we can review your complaint.

If you have an unresolved broadband dispute regarding plan.com, we may be able to help.

Information for plan.com customers

Before raising your dispute to us, you’ll need to make sure you have logged your complaint correctly with this provider, or the reseller who arranged your contract. See below for more details;

Pre-connection disputes

  • If your dispute refers to agreed contract terms, buy-out, hardware, sim cards or wanting to cancel the service within 14 days, you’ll need to log your complaint against the reseller who you arranged the contract with.

Post-connection disputes

  • If your dispute refers to post connection issues such as signal, billing or problems with MyPlan portal, please log your initial complaint against Plan.com before coming to us if necessary.

If you are unsure how to log your complaint with Plan.com you can contact them directly for more information. Visit website

Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.

You can also contact us via:

place

Communications Ombudsman

P.O Box 730

Warrington WA4 6WU

If you require additional support, process alterations or translation services please visit our Accessibility page for more information.

Please be polite to our colleagues

We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.

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