Virgin Media: we can review your complaint from 1st January 2023
We are accepting complaints from Virgin Media consumers as of the 1 January 2023. If you have previously been signposted to CISAS, please see the information below.
Information for transferring consumers of Virgin Media
- Active case with CISAS: If you already have an active case with CISAS, they will continue to deal with your case.
- Previously signposted to CISAS: If you have received a letter from Virgin Media in the last 12 months signposting you to CISAS but have NOT raised a case with CISAS yet, we may be able to accept your case from 1st January 2023.
- Case previously investigated by CISAS: If your case has previously been investigated by CISAS, you cannot raise a new case with the Communications Ombudsman.
Creating your case online is the fastest way to get your information to us, however you can also do this by email, telephone and post.
You can also contact us via:
If you require additional support, process alterations or translation services please visit our Accessibility page for more information.
Please be polite to our colleagues
We understand that complaints can be emotive and consumers who contact us may be angry or upset. We will always do our best to help. We also have a duty of care and ask that users of our service are polite to our colleagues. We will not tolerate any communication we deem to contain abusive language. You can read more about this on our Working Together page.
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Ready to raise your dispute with us?