Information for disputes with mobile phone providers

We know how inconvenient it is when issues occur with a service that you rely on. Our experience dealing with disputes means we understand the most common types of problems and how to go about resolving them as quickly as possible.

The most common types of disputes are about:

• Bills, payments and unexpected charges
• Service quality and coverage
• Customer service
• Roaming charges
• Sales, mis-selling and contracts

Unfortunately, we don't deal with:

• Some disputes that are purely about mobile handsets
• The location of mobile phone masts