Information for disputes with landline providers
We're appointed by Ofcom as one of two dispute resolution schemes for the communications sector
Common disputes
Our experience dealing with disputes means we understand the most common types of problems and how to go about resolving them as quickly as possible.
The most common types of landline disputes are about:
- The billing of the account
- Mis-selling, sales and contracts
- Faults and delayed installations
- Consumer service
- Service quality
- Contract cancellations and early termination charges
Unfortunately, we don't deal with disputes on:
- The location of telegraph poles
Ready to raise your dispute with us?